Refund Policy
Returns
CigarsEtc.com strives for excellence and keeping you happy is our number one priority. We take pride in our high standards and quality and back all of our products with a 100% satisfaction guarantee. In the case that you are not 100% satisfied with your purchase, you may return the item back to us within 30 days upon receipt of the order. Before returning the item, please contact Customer Service on Orders@CigarsEtc.com and our customer service team will assist you with the return. Upon completion of the return for an exchange, credit or refund, you will receive a Return Merchandise Authorization Number (RMA#). It is important to write this number on the outside of your package to help ensure accuracy in the return process. Please note that the returns take 3-10 business days from receiving a return to process.
How our return policy works:
CigarsEtc.com — All Merchandise— Any other merchandise outside CigarsEtc.com, may be returned within 30 days upon receipt of your order for an exchange, credit or refund. Any merchandise returned, must be new and in the packaging with the exception of any damage or defects. Returns take up to 3-10 business days from receiving a return to process.
In addition, any promotional items that came with the item you are returning, must be returned or you will be charged for the retail price of the promotional item(s)
CigarsEtc.com strives for excellence and keeping you happy is our number one priority. We take pride in our high standards and quality and back all of our products with a 100% satisfaction guarantee. In the case that you are not 100% satisfied with your purchase, you may return the item back to us within 30 days upon receipt of the order. Before returning the item, please contact Customer Service on Orders@CigarsEtc.com and our customer service team will assist you with the return. Upon completion of the return for an exchange, credit or refund, you will receive a Return Merchandise Authorization Number (RMA#). It is important to write this number on the outside of your package to help ensure accuracy in the return process. Please note that the returns take 3-10 business days from receiving a return to process.
How our return policy works:
CigarsEtc.com — All Merchandise— Any other merchandise outside CigarsEtc.com, may be returned within 30 days upon receipt of your order for an exchange, credit or refund. Any merchandise returned, must be new and in the packaging with the exception of any damage or defects. Returns take up to 3-10 business days from receiving a return to process.
In addition, any promotional items that came with the item you are returning, must be returned or you will be charged for the retail price of the promotional item(s)